As a consumer, you always have a fourteen (14) day right of withdrawal according to the Distance Contracts and Off-premises Contracts Act (2005:59). In order for you to feel completely safe with your purchase, ABG instead offers a full 30 (30) day right of withdrawal from the time you receive the item or a substantial part of it.

To create a return, just log in to your account (the little person icon at the top of the page, or in the mobile menu) and make the return request, follow the instructions provided.

If your order number starts with 101, send us a message here and we can help you with the return.

Please ensure that you pack the items in their original packaging and drop them off at a delivery center. We'll carefully inspect the items and refund your purchase account within 14 days.

Eco-Friendly Returns: We understand that returning items is sometimes necessary, but we also want to encourage our customers to think about the environmental impact of their returns. To help offset this impact, we are introducing an Eco-Friendly Returns fee of 49kr (4.9 €). This fee will go towards supporting our sustainability initiatives, such as investing in eco-friendly packaging and reducing our carbon footprint. By paying this fee, you are helping to support our commitment to sustainability.

After the return has been received and approved, the refund will be made within fourteen (14) days from when ABG received the return. Refunds are only made by deposit to a bank account, not in cash. Costs for services linked to delivery such as express pack and cash on delivery fee are not refunded in the case of a return.
You as a customer of course have the right to try and examine the product at home to ensure that the product meets your expectations. If you return an unused item with associated labels and packaging within 365 days, the full amount will be refunded, or the desired exchange will be carried out. If the quality of the product has been affected as a result of you as the customer having handled it more than is necessary to examine its properties or functions, a deduction will be made from the refund corresponding to the reduction in value of the product.

When returning, you bear the risk for the product, therefore it is important that the product cannot be damaged during transport. In order for a full refund to be made, the item must be unused and sent back in undamaged original packaging, all labels must remain and manuals must be sent with it. It is important that outer packaging is used and that tape or other material is not stuck to the original packaging.
The right of withdrawal does not apply at all to goods that have been manufactured or changed in accordance with your special wishes.

To enable a possible return, you need to be able to prove the purchase and ABG recommends that you save the order confirmation and payment reference as a receipt for your purchase.

Normally, the goods are sent to the nearest DHL service point. When the package is available for collection, an SMS with information about the serial number will be sent to the mobile phone number specified when ordering. When collecting a consignment, a valid ID document must be presented.

Normal delivery time within 7 working days from ABG has confirmed your order via e-mail. If the product is included in the order assortment, the delivery time is extendedup to10 working days.

In connection with your order being sent from ABG's warehouse, an email will be sent to the specified email address. The package should then reach you within 5 working days. If you have not received your delivery within 5working days, we ask you to contact customer service

At Orthomovement.com, we are committed to providing our customers with all the information they need about our products. That's why we offer dedicated product pages for each item, where you can find in-depth information about the product's specifications, materials, technology, and usage.

Our specifications section provides detailed information about the product's size, weight, dimensions, and other technical details. This information is particularly useful for customers who have specific requirements or limitations for their equipment.

In the materials section, we provide information about the materials used to make the product. We understand that sustainability and environmentally friendly materials are important to our customers, so we make sure to provide detailed information about the materials we use.

The technology section highlights the unique features and innovations that set our products apart from the competition. Whether it's advanced technology or clever design features, this section showcases the benefits of our products and helps customers make an informed decision.

Finally, the usage section provides important information about how to use the product properly and safely. This section includes tips and instructions on how to get the most out of your purchase and ensure that you are using it correctly.

We offer a range of high-quality insoles designed to provide maximum support, comfort, and cushioning for your feet. Here's how to find the perfect fit and personalize your insoles:

1. Remove the existing insoles from your shoes or boots.
2. Place the new insoles in your shoes or boots to determine the correct size. Orthomovement.com insoles come in a range of sizes, so be sure to choose the size that fits your shoe size. If necessary, refer to the size chart image, which is the last product image, for more details.
3. Personalize your insoles by trimming them to the required size using the original insole as a template. We recommend using a sharp pair of scissors and cutting along the edge of the insole to ensure an accurate fit.

Here are some additional tips for finding the perfect fit:

• If you are between sizes, we recommend selecting the larger size for a more comfortable fit.
• Be sure to try on the insoles with the socks you plan to wear when using your shoes or boots for sports or other activities, as this can affect the fit.
• If you have any questions or concerns about sizing, please contact our customer service for assistance.

Once you have personalized your insoles to the correct size, insert them into your shoes or boots, ensuring that they fit snugly and comfortably. With the right fit, Orthomovement.com insoles can provide maximum support, cushioning, and comfort for your feet, helping you perform at your best.

If you have any questions or concerns about personalizing or using your Orthomovement.com insoles, please do not hesitate to contact our customer service for assistance.